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Mbition School Policies


If the school’s policy differs from the state-specific policies, the state specific enrollment agreement and catalog shall supersede (replace) the school’s general policies.

ABOUT US

Mbition Learn Real Estate’s foundation is rooted in the legacy of our leading professional education brands that have supported and nurtured real estate careers for decades.

This expertise fuels our commitment to deliver an outstanding online learning experience for every customer looking to begin, advance, and succeed in their profession. As a nationally approved real estate school Mbition Learn Real Estate provides online courses for real estate agents, brokers, appraisers, and home inspectors.

Our online real estate course catalog is designed to prepare you for your exam, help you become licensed, and maintain your license through continuing education. Our real estate, appraisal, and home inspection pre-licensing courses satisfy the educational requirements for licensure by the appropriate jurisdictions and adhere to all state licensing requirements.

MISSION

Empower aspiring and accomplished real estate, home inspection, and appraisal professionals with the tools they need to succeed.

ADMISSION REQUIREMENTS

Admission is open to any qualified applicant. No qualified person may be excluded from enrollment on the basis of race, color, religion, gender, gender identity and/or expression, national origin, disability, marital status, sexual orientation, or military status.

APPLICANTS MUST MEET THE FOLLOWING REQUIREMENTS

  1. Be at least 18 years of age.
  2. The submission of any required forms (Enrollment Agreements, etc.) as required by state postsecondary regulations.
  3. Pay appropriate fees. See ENROLLMENT AND TUITION.

SYSTEM REQUIREMENTS

The system requirements for Mbition’s Learning Management System (LMS) can be found on our website.

ENROLLMENT AND TUITION

Students may enroll in courses through www.mbitiontolearn.com or 800-532-7649. Certain states require a signed Enrollment Agreement and other disclosures to complete registration.

Training must be paid in full upon enrollment.

FINANCIAL AID

No financial aid is available for any courses offered by Mbition Learn Real Estate.

REFUND AND CANCELLATION

COURSE REFUNDS

Within seven (7) calendar days after the date of purchase, a student may request cancellation and a full refund, approved at the discretion of Mbition Learn Real Estate. Requests for cancellation of registration must be made by contacting Mbition Learn Real Estate by phone or e-mail. The request must be received by Mbition Learn Real Estate before midnight of the seventh calendar day from the date of purchase.

If a request for cancellation and refund is made after seven (7) calendar days of purchase and if online training has not been accessed, then a student is eligible to request a refund and be charged a cancellation fee. The cancellation fee is 15% of the total purchase amount.

Mbition Learn Real Estate reserves the right to deny refund requests outside of the guidelines of this policy and/or charge a $25 usage fee if the online course has been accessed.

SHIPPING POLICY

Following are the terms and condition that constitute our Shipping Policy (for orders containing hard copy textbooks). Standard shipping rates apply and are the responsibility of the student.

DOMESTIC SHIPPING POLICY

Shipment Processing Time

  1. All orders are normally processed within two (2) business days of purchase.
  2. Orders are not shipped or delivered on weekends or holidays.
  3. Shipping is available to a physical address only; UPS cannot ship to a PO Box.

Shipping Delivery Estimates

Shipment Method Estimated Delivery Time Notes
UPS Ground 3-5 Business Days Estimated arrival window initiates once the order has been processed.
UPS Second Day 2 Business Days
UPS Next Day 1-2 Business Days
* UPS Next Day and Second Day delivery is only available for orders with delivery addresses within the continental United States.

INTERNATIONAL SHIPPING

Shipment Processing Time

  1. All orders are normally processed within two (2) business days of purchase.
  2. Orders are not shipped or delivered on weekends or holidays.
  3. Standard international shipping rates apply.
  4. Estimated delivery time for international orders depends on Carrier. If shipping via UPS; delivery should occur 2-7 business days after processing.

PRODUCT RETURNS AND REFUNDS

Pre-authorization is required for all returns. If a school or bookstore is returning books in bulk, please contact Publishing Support at 855-733-7239 or [email protected]. For individuals, please contact 800-532-7649 or [email protected] for pre-authorization.

The chart below shows how many days a customer (school or individual) has to return a product.

Books must be returned in good condition. Damaged product will not be accepted. Products are subject to examination by warehouse Returns Department.

Customer/Products Mbition Policy
Individuals 14 days from date of invoice for current titles
Private Schools 3 months from date of invoice for current titles and old editions
Colleges 6 months for all colleges from date of invoice for current titles and 3 months for old editions
Retail 3 months from date of invoice for current titles and 3 months for old editions
Schools - K12 3 months from date of invoice for current titles and 3 months for old editions
Software/CDs/Access codes Fully returnable if package/seals unbroken
Non-returnable items include image libraries, termite/radon/septic courses, business cards, brochures, and racks cards.
E-books Not returnable/sales final

Product Return Requirements

Invoice required Returns must include the invoice, or the return will not be accepted. Duplicate invoices can be requested by contacting 800-532-7649 or [email protected], for a processing fee.
You must provide a copy of the packing slip, invoice, and chargeback (if applicable).
Refund Method Individuals: Credit card will be refunded.
Schools/Bookstores: Refunds will be credited toward your account to be used on your next order, unless otherwise specified.
Please allow up to 3-4 weeks for processing.
Damaged/defective product Customers must notify us within 30 days to receive a return authorization letter. Customer will then have 14 days from letter date to make a return.
Return shipping cost Customer is responsible for shipping cost to return books. In addition, customer pays for a $2.00 ‘Returns Handling Fee’ which will be deducted from total credit. Returning multiple units will incur a $0.25 cents per unit fee.
Non-refundable shipping cost Shipping is non-refundable unless, pre-authorized by customer service due to a publisher or warehouse error. If products are not shipped to the correct address provided, credit will be penalized less the shipping cost to ship products to the warehouse.

COURSE EXPIRATION AND EXTENSIONS

All course lessons must be completed within 180 days (6 months) from the date of enrollment. Course access will expire at midnight on the 180th day after enrollment.

If you are unable to complete your course within the initial 180 days then, if eligible[1], you may request a maximum of three 60-day extensions thereafter, each extension at a cost of $50. Students must contact Mbition within 30 days of expiration to obtain an extension. Access to the course after 30 days from initial expiration requires re-enrollment. A discounted fee of 50% of the original purchase price will be charged.

The maximum time to complete a course, including any eligible extensions and completion of the final exam, is 12 months (180 days + purchase of three 60-day extensions). The 60-day extension period begins from the date your course originally expires. It is your responsibility to contact Mbition Learn Real Estate to request an extension. It is recommended you purchase the extension immediately after the course has expired in order to be able to have the full 60 days of the extension. Access to a course after the extension period(s) requires re-enrollment[2]. A discounted re-enrollment fee of 50% of the original purchase price will be charged.

If you are not eligible for an extension due to regulatory requirements, then you will be eligible to re-purchase the course with a discounted re-enrollment fee at 50% of the original purchase price.

EXAMINATION AND GRADING

You must pass the course exam with a minimum score that is set by the Commission Rules in your state. All final exams are accessed via the LMS at the end of your course. Some states require that your exam be proctored which means you are required to complete the examinations in the presence of an appointed person. If required by the applicable regulatory body, then you will receive notification your exam must be proctored.

Should you fail the exam, please contact the school to request additional exam attempts. If required by the regulatory body, then you may be required to re-enroll and repeat the course from the beginning before taking the final exam again. A discounted re-enrollment fee of 50% of the original purchase price will be charged.

MONITORING PROGRESS

Mbition Learn Real Estate’s innovative approach is entirely user-driven as students progress through course materials.

Mbition Learn Real Estate’s learning management system (LMS) emphasizes contextually relevant lessons with frequent practice questions to help the student master the concepts.

Each module:

  1. begins by stating the learning objectives;
  2. provides frequent multiple-choice assessments to allow the student to demonstrate understanding of the material aligned to the stated learning objectives;
  3. offers remediation for any concepts not yet mastered; and
  4. continues remediation to support the student in demonstrating mastery of the instructional content for the module.

Students complete a module by taking a quiz or test to demonstrate mastery of the stated learning objectives.

COMPLETING THE COURSE

Please refer to the directions on your course home page for specific instructions regarding the completion of your course. To receive your Completion Certificate, you must successfully:

  • Complete all instructional lessons in the course within the prescribed time for credit
  • Pass the final exam, if an exam is required
  • Complete the final affidavit at the end of the course; and
  • Complete the end-of–course survey

REPORTING: If your course completion is required to be reported to the state, then please allow 2-3 business days for the school to report your completion.

Mandatory Timing Device and Student Inactivity

Some jurisdictions require that a course timer be enabled in online courses. This timer, visible to the student, prevents click-through activity and requires the student to be in the course for the minimum time. Should the student remain inactive for longer than is reasonable without either advancing to the next screen and/or answering the questions which are posed periodically throughout the course, the timer will stop. This prevents students from logging time during an inactive period of the course.

Student Identity Verification (SIV)

In addition to utilizing a unique username and password to access student profiles and course materials, each student is required to complete an affidavit at the end of the course attesting to his/her identity.

As a way to provide assurance of student identity and that the student receiving credit was the student who performed all of the coursework required, Student Identity Verification (SIV) is implemented on courses where jurisdictions require it.

SUPPORT

INSTRUCTOR SUPPORT

For questions regarding the course content, exam information, and/or mentorship, an instructor is available for assistance. Please contact [email protected]to communicate with an instructor.

TECHNICAL SUPPORT

For technical assistance, please call Technical Support at 800-532-7649 or email them at [email protected]. Technical Supports is available to provide support during the following times:

Monday – Thursday:7:30am to 7:00pm (Central)
Friday:8:00am to 6:00pm (Central)
Saturday:8:00am to 4:00pm (Central)
Sunday:Closed

Holidays are an exception to this schedule and times may vary.

COMPLETION CERTIFICATE

Mbition Learn Real Estate issues electronic certificates unless state regulations require otherwise.

Upon completion of all course requirements, a Completion Certificate will be unlocked and can be accessed in your student portal via the clickable image.

Example:

RECORD RETENTION

Student files are retained for the minimum time required by state regulations. Online student files are maintained in our cloud-based servers, and paper files are held at our corporate office located at:

Mbition Learn Real Estate
18500 W Corporate Drive Suite 250
Brookfield, WI 53045

Student records may be requested in writing by the student at any time. Student records are confidential. No records will be made available to employers, prospective employers, or other schools unless a written request has been made by the student.

Please visit our website to view our FERPA policy.

ADMINISTRATIVE OFFICE HOURS

Administrative offices are open Monday through Friday and are available to provide full student and graduate support during the following times:

Monday – Friday:8:00am to 6:00pm (Central)
Saturday – Sunday:Closed

Phone:

800-532-7649
Email:[email protected]

Students enrolled in classes held over the weekends and during times not reflected above have access to trainer/trainers for support and other questions that may arise.

Mbition Learn Real Estate will be closed for business the following holidays:

New Years DayMartin Luther King Jr. Day
Memorial DayFourth of July
Labor DayThanksgiving
Day after ThanksgivingChristmas Eve Day
Christmas Day

GRIEVANCE POLICY

Students are expected to address any disagreements or conflict directly with the school. If the complaint cannot be resolved by management, then the student’s information will be forwarded to the leadership team for review. Please allow a minimum of 3 business days to receive communication from the school. Every attempt will be made to achieve a satisfactory resolution.

ACADEMIC INFORMATION

ATTENDANCE

To receive credit for a course, you must complete 100% of the course. Under no circumstances will credit be given for courses in which 100% of the lessons were not completed and/or the final exam was not passed. We do not have a leave of absence policy or probationary period.

Additionally, if a course requires a final exam, then the student will be required to pass that final exam. Information on the final exam requirements may be found in the course instructions at the beginning of the course. Final exam requirements vary depending on the regulatory requirements by state.

NON-DISCRIMINATION

Mbition Learn Real Estate does not discriminate on the basis of race, color, religion, gender, gender identity and/or expression, national origin, disability, marital status, sexual orientation, or military status, in the establishment of fees, entrance qualifications, or standards for successful completion of any course.

It is expected students will conduct themselves in a professional manner and demonstrate respect for their instructors and fellow classmates. The school administration reserves the right to terminate a student on any of the following grounds listed below. The termination notice will be in writing citing the reasons for termination. Tuition will be refunded according to the applicable refund policy.

Reasons for Termination:

  • Not complying with school rules and regulations
  • Unprofessional conduct
  • Unsatisfactory academic progress
  • Excessive absence or lateness
  • Failure to pay fees when due
  • Cheating or falsifying records
  • Breach of enrollment agreement
  • Entering school site while under the influence or effects of alcohol, drugs, or narcotics of any kind
  • Carrying a concealed or potentially dangerous weapon
  • Sexual harassment
  • Harassment of any kind including intimidation and discrimination

DISMISSAL/READMISSION

Students who have been dismissed or terminated may be readmitted at the school director’s discretion.

SEXUAL HARASSMENT AND HAZING

The administration of Mbition Learn Real Estate takes the issue of sexual harassment very seriously. Sexual harassment includes unwelcome sexual advances or offensive comments, gestures, or physical contact of a sexual nature between and/or among students and staff. Sexual harassment or harassment because of age, race, color, religion, national origin, sexual orientation, gender, or disability, will not be tolerated. This includes any kind of intimidation or discrimination. Investigation of such concerns will be undertaken promptly and handled confidentially. Behavior denigrating the integrity of another student (hazing) will not be tolerated. If a student or employee feels he or she has suffered a form of discrimination or harassment, then the individual should immediately contact a supervisor or school director. Students or staff involved may be subject to termination or dismissal.

ACCOMMODATION REQUESTS

Students should contact Mbition for assistance with requests.

LANGUAGE OF TRAINING

All courses are offered only in English.

PLACEMENT

Mbition does not offer placement assistance.

DRUG FREE SCHOOL AND WORKPLACE

No student, instructor, or employee may be on the school premises or field/lab site under the influence or in the possession of any controlled substance. As a drug and alcohol-free environment, individuals under the influence or in the possession of any controlled substance will be subject to immediate dismissal/removal. Individuals may request counseling for substance abuse and will be referred to community resources.

SMOKING

There is no smoking within the schools, labs, or offices. Individuals may smoke outside, if permitted. There is no smoking at the field sites.

Disclosures

Mbition Learn Real Estate, an Mbition LLC school, makes no representations except as expressly set forth in this policy, and under no circumstances does Mbition Learn Real Estate make any claim, promise, or guarantee for employment or state licensure.

Mbition Learn Real Estate reserves the right to change courses, start dates, tuition, and to cancel courses. Any changes will be made in accordance with State Board rules and regulations. The information contained in this policy is true and correct to the best of Mbition Learn Real Estate’s knowledge.


[1] Dependent upon student’s state’s requirements. Some states require that students who do not complete within the six-month timeframe restart the course from the beginning. Contact your school coordinator for details.

[2] In the event of an extension or re-enrollment, it is the responsibility of the student to verify with a school representative that the course approval is still active.