Frequently Asked Questions

Pre-Course Questions

Are There Any Technical Requirements to Take a Course/Class?

Please review our technical requirements page.

What are Mbition School Policies?

Please review our school policies.

What is Your Privacy Policy?

Please review our list of policies.

How Long Do I Have Access to My Course?

You have 6 months from the purchase date to complete your course. If you need additional time, 60-day extensions can be purchased for a $50 fee.1


What Are the Proctor Requirements?

If your state’s requirements include a proctored final examination you will need to locate a valid proctor and submit a proctor form to take your final exam. Proctor requirements are based upon what state you are taking your test for. Please see below for standard proctor requirements (please note that AL, AR, NY, and TX have separate requirements):

  • Cannot be related by blood or by marriage.
  • Cannot be anyone who directly benefits from you taking this course
    • Unacceptable: an employer or family member
    • Acceptable: a friend that is unrelated and not affiliated with real estate or appraisal
  • Cannot be affiliated with Real Estate or Appraisal
    • Exceptions to the rule:
      • Real Estate Schools and Appraisal Schools are acceptable;
      • State Certified Instructors of Real Estate or Appraisal are acceptable;
      • Board of Realtors/Board of Appraisers staff members are acceptable

Contact [email protected] for questions, to submit your proctor form request, and/or receive a proctor code. Please plan accordingly for a 48 hour turnaround time.
Click here to access proctor forms and instructions.


Why Am I Receiving an ‘Invalid Customer Specified’ Error Trying to Log In?

If you are receiving the Invalid Customer Specified error, please make sure that you are logging into the correct website. Many of our students have specific websites they need to log into based on their employer or school. If you have any questions about this issue, please give us a call at 1-800-532-7649.

What Steps Do I Take to Become a Licensed Salesperson?

Students should first complete their required education which varies by state. Students may need to to apply for a state license which can include the passage of a licensing exam, submission of a fingerprinted background check, and the payment of any applicable fees. Mbition assists you in your course and your state agency handles the application, exam and background check.

I Can’t Log In With My Account. What Do I Do?

Visit to register as a new student.

Who Do I Contact for Customer Support/Sales Questions?

Please submit a Help Ticket or reach out with the information below:

Phone: 800.532.7649

Monday – Friday: 7:00 AM to 8:00 PM (Central)
Saturday: 9:00 AM to 5:30 PM (Central)
Friday: 9 AM to 1 PM (Central)

Email[email protected]

In-Course Questions

What is “Error 400”?

An older version of our website is currently downloaded on your browser and the page will not load properly. You will need to clear your cookies and cache in order to resolve this issue.

Press Control+Shift+Delete at the same time while your browser is open and the “Clear Browsing Data” prompt will show up. Make sure that the first three options are checked and press “Clear Data”. Make sure to reload the page once you have cleared your cache.

Click the menu button and select “Options.” Select “Privacy & Security” panel. In the “Cookies and Site Data Section” click on “Clear Data.” Only the “Cached Web Content” box should be checked. Click the “Clear” button. Make sure to reload the page once you have cleared your cache.

Internet Explorer
Press Control+Shift+Delete at the same time while your browser is open and the “Delete brower history” prompt will show up. Remove all of the checks except “Temporary Internet files and website files.” Click the “Delete” button. Make sure to reload the page once you have cleared your cache.

Who Do I Contact If I Have Content-Related Questions?

For any content related questions, please email us at [email protected]

How Do I Access Exam Prep?

If you have purchased a package with Exam Prep material, please note that the material is just practice and does not count towards any state requirements. You can access this training by going to Exam Prep. Your login information may be different from your Mbition training. Please give us a call at 800-532-7649 for a password reset.

Post-Course Questions

I Completed My Course. Why Don’t I See My Course Certificate?

After you’ve completed your course you will be prompted for an evaluation of the course. Please make sure your course evaluation has been completed and submitted. After submitting, you should see your Completion Certificate.


1 It is important for students to be familiar with their state’s requirements. Some states require that students who do not complete within the six month timeframe restart the course from the beginning.

Technical Support

For the smoothest, optimal experience we recommended the following technical requirements for your device:

  • Operating System: Windows 7 SP2 or newer, MacOS 10.12 or newer, OS X 10.9 or newer, Android 8.0 or newer, iOS 8.0 or newer
  • Web Browser: Latest version of any modern web browser (Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari are recommended)
  • Internet: High-speed internet connection is required
  • Display: 1024 x 768 resolution or greater required
  • Sound: Speakers or headphones may be required for some courses

Note: Specific courses may have additional technical requirements

For assistance with login, course navigation and system requirements contact:

P: 800-743-8703
[email protected]